Complaints
The Yarpa Hub is a business unit of the New South Wales Aboriginal Land Council (NSWALC) which aims to improve and protect the interests of its members and the broader Aboriginal community of NSW.
Therefore, Yarpa abides by the NSWALC Complaints Handling Policy. Complaints provide valuable feedback in relation to how Yarpa is carrying out its functions and how we can improve the services we provide to our community. As such, Yarpa is committed to the effective and efficient handling of complaints. Yarpa aims to resolve difficulties, grievances and complaints in a prompt, impartial and just manner.
What you can complain to Yarpa about?
Yarpa can only deal with complaints where it has legal jurisdiction to assess certain matters. Examples of these matters are:
- An expression of dissatisfaction relating to Yarpa operations or services.
- An expression of dissatisfaction relating to a Yarpa employee, contractor or consultant.
The Yarpa Hub Complaints Handling Procedure covers handling of all complaints received by any means.
- By post: PO Box 1125, Parramatta NSW 2124
- By email: info@yarpa.com.au
- By telephone: 1300 017 177
- By social media: LinkedIn, Facebook or Instagram
- In person: Suite 2, level 7 203-209 Northumberland st, Liverpool NSW 2170
- Or via the Yarpa webpage: www.yarpa.com.au
All complaints received are given equal priority.
Any complaints that relate to the New South Wales Aboriginal Land Council (NSWALC) can be made to NSWALC direct.
- Post: PO Box 1125, Parramatta NSW 2124
- Email: complaints@alc.org.au
- Telephone: (02) 9869 4444
- In person: Ground Floor,
33 Argyle Street,
Parramatta NSW 2150 - or via the NSWALC webpage:
www.alc.org.au
